1) get names of people you talk to. but do not ask them in a hostile way.
2) as a matter of fact, never, ever be hostile. it does not matter how much you have been jerked around. just say that you are irritated. we understand the bureaucracy sucks. if you just ask nicely for more information or say you don't understand, that is fine. tell us who you have talked to. more information is better. if you are an asshole, we will not try and help you. if you are nice, we will go to the ends of the earth.
3) schmitz hall will take twice as long as you think it will.