I returned an item which the library has not taken off my record. I gave them a day or two and have gone to the circulation desk I checked the item out from and a guy there filled out a form, went to look for it on a shelf and that was that. Several weeks later, the item is still on my record. I've kept renewing it to prevent any fines or blocks on my record, but now the item has a hold on it and will need to be returned.
What should I do - besides following up with the library? Is their a "claims returned" procedure like at other libraries have?